Frequently Asked Questions

Hair types

Straight – Sleek, silky, and timeless. Perfect for a polished everyday look with natural movement and shine.

Yaki Straight – Designed to mimic the look and texture of relaxed natural hair, giving a fuller and more realistic finish while still staying sleek.

Body Wave – Soft, flowing waves with effortless volume. A versatile texture that can be worn naturally wavy or styled with ease.

Loose Deep Wave – Defined, bouncy waves with a soft luxurious feel. Perfect for a fuller glam look while still remaining lightweight and manageable.

Kinky Curly – Rich, voluminous curls with lots of texture and definition. Ideal for achieving a bold, natural-looking curly style.

Burmese Curly – A unique blend of soft curls and subtle waves, giving a fluffy, voluminous look with beautiful natural texture.

Orders & Shipping

How long does shipping take?
Orders are typically processed within 7-10 business days before shipment. Once shipped, delivery within Sweden usually takes 1–5 business days depending on your location.

Do you ship internationally?
Yes, international shipping may be available depending on your country. Shipping times and rates vary based on destination.

How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email so you can follow your package in real time.

Why is processing time different from shipping time?
Processing time includes order preparation, quality checks, and receiving inventory before dispatch. Shipping time refers to how long the carrier takes to deliver your order after it has been shipped.

What happens if my package is delayed?
While we do our best to ensure timely delivery, delays caused by shipping carriers, customs, or high order volumes are outside of our control. If your order is significantly delayed, feel free to contact us.

Products & Quality

What type of hair do you sell?
We offer premium luxury hair extensions designed for softness, longevity, and a flawless natural look.

Can the hair be dyed or styled with heat?
Yes. Our hair can be curled, straightened, and colored by a professional. To maintain quality, we recommend using heat protectant and sulfate-free products.

How long does the hair last?
With proper care, the hair can last several months or longer depending on maintenance and frequency of use.

What does “double drawn” mean?
Double drawn hair contains thicker, fuller strands from top to bottom, creating a more voluminous and luxurious appearance.

Will the extensions blend with my natural hair?
Yes. Our extensions are designed to blend seamlessly with different hair textures and styles for a natural finish.

Returns & Refunds

Do you accept returns?
Due to hygiene reasons, all hair products are final sale unless the item arrives damaged or incorrect.

What should I do if I receive the wrong item?
Please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you as quickly as possible.

Can I cancel my order after placing it?
Orders can only be canceled within a short period after purchase before processing begins.

Payments

What payment methods do you accept?
We accept secure payments through major debit/credit cards, Klarna, and other payment methods available at checkout.

Can I pay with Klarna?
Yes, Klarna payment options are available at checkout depending on your region and eligibility.

Hair Care

How should I care for my extensions?
To maintain the quality of your hair:

• Use sulfate-free shampoo and conditioner
• Detangle gently from ends to roots
• Avoid excessive heat
• Store hair properly when not in use
• Wrap or protect hair at night

Can I swim with the hair?
Yes, but chlorine and salt water can affect longevity. We recommend rinsing and conditioning the hair afterward.

For more detailed information, check out our hair care guide.

Contact & Support

How can I contact customer support?
You can reach us through our contact form, email, or social media pages. We aim to respond within 24–48 business hours.

Do you offer custom orders or recommendations?
Yes. If you need help choosing lengths, textures, or achieving a specific look, feel free to contact us for personalized assistance.

Policies

What if I entered the wrong shipping address?
Please contact us immediately. Once an order has been shipped, we may not be able to make changes.

Are customs fees included for international orders?
International customers may be responsible for customs duties or import taxes depending on their country’s regulations.